Privacy Policy

1. Introduction

DuChene Realty LLC ("we," "our," or "us") is committed to protecting the privacy of our clients, website visitors, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our real estate services. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name, email address, phone number, and mailing address
• Property preferences and search criteria
• Financial information relevant to real estate transactions
• Information provided through contact forms, home valuation requests, or consultation inquiries

Automatically Collected Information

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website addresses
• Device identifiers and cookies

3. How We Use Your Information

We use the information we collect to:

• Provide real estate brokerage services and facilitate property transactions
• Respond to your inquiries, requests, and communications
• Send property listings, market updates, and relevant real estate information
• Provide home valuation estimates and comparative market analyses
• Improve our website functionality and user experience
• Comply with legal obligations and regulatory requirements, including those of the Texas Real Estate Commission (TREC)
• Protect against fraud and unauthorized transactions

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in operating our website, conducting business, or servicing you (e.g., MLS systems, title companies, lenders)
• Real Estate Professionals: Other agents, brokers, or parties involved in a real estate transaction at your direction
• Legal Requirements: When required by law, regulation, or legal process, including TREC compliance
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets

5. MLS Data and Property Information

Property listing data displayed on our website is provided by the North Texas Real Estate Information Systems (NTREIS). This data is intended for consumers' personal, non-commercial use and may not be used for any purpose other than to identify prospective properties consumers may be interested in purchasing. The information is deemed reliable but not guaranteed. All listing data is subject to NTREIS terms of use.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie preferences through your browser settings. Disabling cookies may limit certain website functionality.

7. SMS/Text Messaging Data

If you opt in to our SMS messaging service, we collect and use the following additional information:

• Your mobile phone number for sending and receiving text messages
• Message content and conversation history
• Opt-in and opt-out status and timestamps
• Message delivery status and engagement data

We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties for marketing purposes. Your SMS data is shared only with our messaging service provider (Telnyx) for the sole purpose of delivering our SMS service. For full details, see our SMS Terms & Conditions.

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites, including MLS portals, lender sites, and partner services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Your Rights and Choices

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of marketing communications at any time
• Withdraw consent for data processing where applicable

To exercise any of these rights, please contact us using the information provided below.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: